How we stay ahead of the game in managing your wealth at Douglas White
24/08/2022You may have read the recent news that the UK’s financial regulatory body, the Financial Conduct Authority (FCA), has implemented a new “Consumer Duty” that firms such as us at Douglas White will need to meet.
These changes will see the FCA introduce new rules that revolve around the need for financial firms to “act and deliver good outcomes for retail customers” and “drive good outcomes for customers”.
The “outcomes” mentioned above relate to four key areas:
- Products and services
- Price and value
- Consumer understanding
- Customer support.
This may look like a set of serious changes, and you might be concerned that it will mean an interruption in your relationship with us while we ensure we’re meeting these criteria.
Fortunately, as a client of Douglas White, you can have the immense peace of mind in knowing that we don’t wait for regulatory changes to improve the service we offer.
Instead, we continually assess and look for ways to refine what we do, ensuring we’re always making the most appropriate choices for your finances.
Read more to find out how we work to stay ahead of the game, and why it matters to you.
Carefully reviewing what we offer, and how we offer it
At Douglas White, our main objective is to ensure a positive outcome for you as a client. That includes the four outcomes the FCA has listed above, as well as everything in-between.
We’re proud to offer the service that we do, and we’ve seen first-hand just how much value our work can add to our clients’ lives.
Even so, just because what we do has been and continues to be effective, we’re still always looking for ways to make it even better. We don’t rest on our laurels, but constantly look for ways to improve the service we offer.
That’s why we’re always taking a good look at the way we consider planning and the tools we use to do so, reviewing whether what we do is still the optimal way to help you.
We might also think about the way we invest money. We openly discuss the different ways we can improve our portfolios so that they can do what they do best: help you to achieve your goals for the future.
This extends to what you pay for what we do, too. We want our work to present great value for money, and reviewing our pricing structure is an integral part of this.
Whether it’s the tools we use, the processes we follow, or the prices we charge, diligently carrying out these review processes helps us to make sure that we’re doing the best we can for our clients at all times.
Evolution, not revolution
Rather than scrambling to catch up and meet regulatory requirements, our processes and willingness to reflect on what we do means we’re well-positioned to adapt when there are changes.
This allows us to evolve gradually as a firm, rather than needing to make sudden, wholescale changes when regulators adjust their criteria. This process of evolution, not revolution, ensures that we offer you a consistent, high-quality service.
Working with us means you can have the total reassurance that your planner is always acting in your best interest, striving to find ways to help you manage your wealth even more effectively.
Get in touch
Whether you’d like to find out more about how we’re working to stay ahead of the game, or you just want to check in on your financial situation, please do get in touch with us at Douglas White.
Email info@douglaswhiteltd.com or call 0151 345 6828 to speak to us today. And, if you have friends or family members who you think might benefit from working with us, please feel free to pass on our details and we’d be happy to speak to them.
Please note
The value of your investment can go down as well as up and you may not get back the full amount you invested. Past performance is not a reliable indicator of future performance.
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